To keep the website in good health with optimal security, website assets need to be updated regularly. On occasion, when website assets are updated it “breaks”, especially when the website has missed multiple versions of updates. During monthly updates we do a thorough review of the public website to ensure everything is working as expected. If a website design feature breaks during an update, the support packages allow for up to three hours annually on option 1 and option 2, and up to eight hours annually on option 3, to fix the issue. If more time is needed, it will be charged at $85/hour and will be discussed for approval before charges are made.